Legal

Privacy Policy

1. Introduction

Tracy Lovig, a real estate professional affiliated with eXp Realty ("we," "us," or "our"), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our websites, contact us, schedule appointments, complete forms, interact with our advertisements, or use our real estate services.

This policy applies to our business-operated websites, landing pages, online forms, appointment scheduling systems, and digital communications that link to this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Name, email address, telephone number, mailing address, and preferred contact method.
• Real estate information: Buying or selling interests, property preferences, property addresses, desired price ranges, timelines, and other information you voluntarily provide.
• Appointment information: Requested meeting times, appointment details, and information provided when scheduling.
• Communication information: Messages, inquiries, correspondence, communication preferences, and records of consent.
• Website information: Browser type, device information, IP address, pages visited, referral sources, and information collected through cookies or similar technologies, where applicable.
• Transaction information: Information reasonably necessary to provide requested real estate services and assist with transactions.

Please do not submit Social Security numbers, bank account information, or other highly sensitive personal information through general website forms.

3. How We Use Information

We may use personal information to:

• Respond to questions and requests.
• Schedule, confirm, and manage appointments.
• Provide real estate information and services.
• Assist with buying, selling, and related real estate transactions.
• Send requested property information and business communications.
• Send marketing communications when permitted by applicable law and your communication preferences.
• Maintain customer relationships and business records.
• Improve our websites, services, and marketing.
• Protect our systems and comply with legal and professional obligations.

4. Text Messaging and Consent

We may offer optional SMS communications, including:

Non-marketing messages: Appointment confirmations, reminders, scheduling updates, and responses to inquiries.

Marketing messages: Property listings, real estate updates, special offers, events, and other promotional information.

When we request SMS consent through an online form, marketing and non-marketing consent are presented separately. Selecting either option is voluntary.

Providing a telephone number or submitting a form does not automatically constitute consent to receive marketing text messages.

Message frequency varies. Message and data rates may apply.

You may reply STOP to opt out of text messages or HELP for assistance. We also honor other legally recognized requests to stop communications.

Consent to receive marketing messages is not a condition of purchasing services or scheduling an appointment.

5. Email Communications

We may send emails related to inquiries, appointments, requested information, and real estate services.

Where required, promotional emails will provide a way to unsubscribe. Transactional or service-related communications may continue when necessary and permitted by law.

6. How Information Is Shared

We may disclose personal information when reasonably necessary to provide services, including to:

• Technology providers supporting website hosting, customer relationship management, scheduling, email delivery, and messaging.
• Real estate transaction participants and professional service providers when appropriate for a requested service or transaction.
• Regulatory authorities or other parties when disclosure is legally required.
• Other parties at your direction or with your authorization.

Mobile information and SMS consent: Mobile opt-in information and text messaging consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be processed by service providers solely to support our business communications and services.

7. Cookies and Website Analytics

Our websites and digital platforms may use cookies and similar technologies to operate website features, measure traffic, understand visitor interactions, and support advertising where applicable.

You may be able to manage cookies through your browser or through consent controls provided on a particular website.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to safeguard personal information.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business and transaction records, and to satisfy applicable legal or regulatory requirements.

Retention periods may vary depending on the information and the purpose for which it was collected.

10. Your Privacy Choices

You may contact us to:

• Request access to or correction of information we maintain about you.
• Update your contact information or communication preferences.
• Opt out of promotional communications.
• Ask questions about how your information is handled.
• Exercise privacy rights available under applicable law.

Some information may need to be retained to comply with legal, regulatory, or legitimate recordkeeping obligations.

11. Third-Party Websites and Services

Our websites and communications may contain links to third-party websites or services. Those third parties may maintain separate privacy policies and practices.

This Privacy Policy does not govern independently operated third-party websites.

12. Children's Privacy

Our websites and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our general marketing websites.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.

Updates will be posted with a revised effective date.

14. Contact Information

Back to 909 Landsdowne Cove